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Tuesday, 17 February 2009

Interesting recession initiatives are food for thought

Have you seen that Barclaycard has cut interest rates for those struggling with finances and will not contact late payers for up to two months, as long as they are actively working to sort out their financial difficulties? And TUI has announced that Thomson and First Choice will offer redundancy cover on holidays and flights? TalkTalk has also launched the Emergency Plan which waives the £6.49 monthly charge for Internet and phone access.

The question is that when it comes to insurance or savings or pensions are we doing enough to help customers manage and keep covered? Simple stripped down products, premium holidays at no charge so people can keep covered or saving could be really useful and be seen as truly Treating Customers Fairly. Come on, let’s think like retailers!

Jo Parker
Chief Executive

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